Privacy Policy

Personal Information
We may collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Program or service-related information
• Other information you choose to share through forms, applications, or communications

We collect this information to provide services, communicate with you, respond to inquiries, fulfill program requirements, and improve our operations.

SMS/Text Message Communications
If you provide your mobile phone number, you may opt in to receive SMS/text messages from Center for Independence related to services, appointments, program updates, reminders, or important organizational communications.

• Consent: By providing your phone number and opting in, you consent to receive text messages from CFI. Message frequency may vary.
• Opt-Out: You may opt out of SMS communications at any time by replying "STOP" to any message. You may also contact us directly to update your communication preferences.
• Help: Reply "HELP" to any message or contact us using the information below for assistance.
• Data Use: Text message content and phone numbers are used solely for communication purposes related to our services.
• Data Sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Messaging data may be shared only with service providers who assist us in delivering SMS communications and are required to protect your information.

Message and data rates may apply depending on your mobile carrier.

Email and Phone Communications
We may communicate with you via email or phone using the contact information you provide. These communications are used for service delivery, administrative purposes, and organizational updates. You may opt out of non-essential communications at any time.

Non-Personal Information
We may collect non-personal or automatically collected information, such as:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on the site

This information helps us analyze trends, improve website functionality, and understand how users engage with our content. This data is used in aggregate form and is not linked to identifiable individuals.

Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and collect usage data. You can choose to disable cookies through your browser settings; however, some website features may not function properly as a result.

How We Use Information
We use collected information to:

• Provide and administer programs and services
• Communicate with participants, partners, and community members
• Send service-related updates, reminders, and notifications
• Improve our website, programs, and operations
• Meet legal, regulatory, and reporting requirements

Information Sharing and Disclosure
We do not sell, rent, or trade personal information. We may share information:

• With trusted service providers who assist us in operating our website, programs, or communications (including SMS platforms), under confidentiality obligations
• When required by law, court order, or legal process
• To protect the rights, safety, or property of CFI, our participants, or others

Data Security
Center for Independence uses reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Links to External Websites
Our website may contain links to third-party websites. CFI is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

Your Rights and Choices
You may:

• Request access to or correction of your personal information
• Update your communication preferences
• Opt out of SMS, email, or other non-required communications

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Center for Independence
Phone: +1 (708) 588-0833
Websites: CFImove.org | WorkingTogetherChicago.org.